LAUNEX LTD Terms of Business
1. Introduction
These Terms of Business govern the relationship between LAUNEX LTD (“Launex”), a company registered in England and Wales, and any individual or entity that enters into a contract with Launex for the purchase of Products and/or Services (the “Client”).
By engaging with or purchasing our Products and/or Services, you agree to be legally bound by these Terms of Business.
This document applies to all current Products and Services, as well as any future Products or Services offered by Launex.
These Terms apply to all current Products and Services and, where notified, to any future Products or Services offered by Launex.
2. Changes to Terms
We reserve the right, at our discretion, to amend, update, or replace these Terms of Business at any time.
Any changes shall take effect from the date they are published on our website. You are responsible for reviewing the Terms prior to each purchase.
Your continued use of Launex, its website, or the purchase of Products or Services after changes are published constitutes acceptance of the updated Terms.
If the revised terms apply to any existing provision of products or services, we will notify you of the changes in writing.
Where a change materially affects an existing contract, we will notify you in writing before the change takes effect.
These Terms of Business together with our Privacy Policy constitute the entire agreement between you and us and supersede all prior agreements, representations, or understandings, whether written or oral, relating to their subject matter.
3. Definitions
For the purposes of these Terms:
LAUNEX LTD / Launex / we / us
A company registered in England and Wales (Company No. 16683778).
Client / you
Any individual or entity entering into a contract with Launex.
Consumer
An individual purchasing Products and/or Services wholly or mainly outside their trade, business, craft, or profession, as defined by the Consumer Contracts Regulations 2013.
Business Client
Any individual or entity purchasing Products and/or Services for business purposes, including Sole Traders and Corporates.
Sole Trader
An individual trading on their own account and personally responsible for business liabilities. Sole Traders are treated as Business Clients.
Corporate
A registered legal entity, including limited companies (Ltd), purchasing on its own behalf. Corporates are treated as Business Clients.
Products
Any goods or services offered by Launex, including Courses, Training, Coaching, Digital Products, and Memberships.
Email Confirmation
The automated email confirming receipt of payment and successful order processing.
Access Confirmation
The on-screen confirmation displayed following checkout confirming account activation and access to the Product or Service.
This confirmation constitutes acceptance of your order and formation of the Contract.
Customer Account
The secure online account created upon successful payment through which Products and Services are delivered.
Access to Digital Content
Digital delivery is deemed complete once account access is enabled and displayed on screen.
Calendar Booking
The reservation of a date or time slot using Launex’s scheduling system.
Participant
Any individual engaging with Products or Services, including Consumers and Business Clients.
Member
Any individual or entity enrolled in a Launex membership programme.
Digital Product
Any product supplied in electronic form, including online courses, downloadable materials, and digital resources.
4. Your Status
By placing an order, you warrant and confirm that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years of age.
5. Scope of Services
5.1 Overview
Launex provides coaching, training, educational programmes, and memberships designed to support individuals, families, and organisations, particularly within dementia care and personal development contexts.
Services may be delivered online, in person, self-study, or supported formats, as described at the point of purchase.
5.2 Courses and Programmes
Family Pathway Courses
Structured educational programmes designed to support families and carers of individuals living with dementia.
Personal Development Courses
Courses focusing on self-reflection, goal-setting, and personal growth.
5.3 Training
Launex provides structured professional training for individuals and organisations working within dementia care and related practice environments.
Training is skills-based, evidence-informed, and may be delivered online or in person, including as part of the Launex Dementia Care Specialist (LDCS) Pathway.
5.4 Coaching
Launex provides individual and group coaching services designed to:
- support emotional wellbeing throughout the dementia journey;
- assist Participants in identifying goals and developing actionable strategies; and
- support professionals through reflective, ethical, and role-focused coaching.
Coaching may be delivered online or in person and may be purchased separately unless included within a Programme.
5.5 Memberships
Launex offers both paid and free memberships, including:
- Launex Coaching Membership (paid); and
- Launex Dementia Care Support Membership (free, multi-tier).
- Membership benefits and access levels are defined in the applicable Membership Terms.
6. Quality Assurance and Professional Standards
Launex™ develops all dementia care education, training, and coaching services in alignment with recognised professional, health, and coaching frameworks, including (without limitation):
- World Health Organization (WHO)
- NHS England
- NICE
- Care Quality Commission (CQC)
- International Classification of Functioning (ICF)
- International Coaching Federation (ICF)
While our courses and training programmes are not currently externally accredited
Our programmes are not externally accredited unless expressly stated, but are structured to reflect recognised ethical, professional, and best-practice standards.
Launex™ undertakes ongoing review and improvement to ensure materials remain evidence-informed, person-centred, and practically applicable.
Confidentiality
All personal, private, and health-related information disclosed during participation is treated as confidential.
Disclosure to third parties will occur only where legally required, for safeguarding reasons, or with explicit consent.
Participants must respect the confidentiality of others in all formats of communication.
Launex™ cannot guarantee the conduct of third-party participants and is not liable for confidentiality breaches by other attendees.
Serious breaches may result in immediate removal without refund where misconduct or safeguarding concerns arise.
Participation constitutes agreement to these confidentiality obligations.
7. Formation of Contract
A legally binding contract between you and Launex is formed only when:
- payment has been successfully processed; and
- you receive either:
- an Email Confirmation, or
- an Access Confirmation displayed on-screen.
Your submission of payment details constitutes an offer to purchase Products and/or Services, which Launex may accept or decline at its discretion.
Launex reserves the right to refuse or cancel any order prior to contract formation, including (without limitation) where payment authorisation fails or information provided is incomplete or inaccurate.
8. Payments
8.1 Pricing
All prices are stated in GBP (£) unless otherwise specified.
Prices are exclusive of VAT where applicable, unless expressly stated otherwise.
Launex reserves the right to amend pricing at any time, but price changes will not affect confirmed orders.
8.2 Payment Methods
Payment must be made using the payment methods displayed at checkout.
All payments are processed securely via third-party payment processors. Launex does not store card details.
8.3 Instalment Payments
Where Products or Services are offered on a monthly instalment basis:
- the instalment plan constitutes a fixed-term contractual commitment;
- early termination does not release you from remaining instalments; and
- missed payments remain due and payable in full.
Failure to make any instalment payment may result in immediate suspension of access until payment is brought up to date.
Launex reserves the right to pursue outstanding sums through reasonable recovery measures, including referral to debt recovery or legal proceedings where appropriate.
8.4 Failed or Late Payments
If a payment fails:
- access to Products or Services may be suspended without notice; and
- Launex may reattempt collection via the original payment method.
Where payment remains outstanding for 14 days or more, Launex reserves the right to terminate access while retaining the right to recover unpaid fees.
9. Access to Digital Content
9.1 Delivery
Digital Products and Services are delivered electronically via your Customer Account.
Delivery is deemed complete once:
- access credentials are issued; and
- access is enabled and visible within your account.
Launex is not responsible for access issues caused by third-party systems, internet connectivity, or user hardware or software.
9.2 Responsibility for Access
You are responsible for:
- maintaining the confidentiality of your login details;
- ensuring your equipment meets minimum technical requirements; and
- all activity conducted via your Customer Account.
Unauthorised sharing of login credentials constitutes a material breach of these Terms.
10. Bookings, Scheduling, and Attendance
10.1 Calendar Bookings
Where Services include live sessions, coaching, or training requiring scheduling:
- bookings are made via Launex’s online Calendar Booking system;
- booked sessions are non-transferable unless expressly agreed in writing.
10.2 Missed Appointments
Missed appointments, including late attendance or non-attendance, are non-refundable unless otherwise stated.
Launex reserves the right to treat repeated non-attendance as a breach of contract.
10.3 Rescheduling
Rescheduling requests must be made in accordance with the notice period stated at the time of booking.
Failure to provide sufficient notice may result in the session being forfeited.
11. Delivery of Services
Launex will use reasonable skill and care in delivering Products and Services in accordance with:
- descriptions provided at the point of sale; and
- applicable professional standards.
Any delivery dates or timelines provided are indicative only and do not constitute guaranteed deadlines unless expressly agreed in writing.
Launex shall not be liable for delays caused by events beyond its reasonable control.
12. Changes to Products or Services
Launex reserves the right to:
- update content;
- modify delivery methods; or
- replace materials with functionally equivalent alternatives,
where such changes do not materially reduce the value of the Product or Service.
Non-material changes may be made without notice.
Where a change materially affects a Product or Service already purchased, Launex will provide reasonable notice and, where appropriate, a suitable alternative or remedy.
13. Cancellation Rights – Consumers
13.1 Statutory Cooling-Off Period
If you are a Consumer, you have the right to cancel your contract within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period will expire 14 days from the date of contract formation.
13.2 Digital Content – Loss of Cancellation Right
Where the Product or Service includes digital content or digital services, you expressly acknowledge and agree that:
- performance begins immediately upon access being granted; and
- you lose your statutory right to cancel once access has been provided.
By purchasing, you waive your cancellation rights
By completing checkout and accessing digital content, you expressly consent to immediate performance and acknowledge the loss of your right to cancel.
This consent is obtained at checkout and confirmed by Access Confirmation.
13.3 How to Cancel
To exercise your cancellation right (where applicable), you must notify Launex in writing by email within the cancellation period.
The burden of proof for cancellation notification rests with the Consumer.
14. Cancellation Rights – Business Clients
Business Clients do not benefit from statutory cooling-off rights.
All purchases made by Business Clients are final and non-refundable, except where expressly stated in writing.
15. Refund Policy
15.1 General Policy
Refunds may be offered at our discretion
Refunds are not offered as a matter of course and are issued only where required by law or expressly provided for in these Terms.
15.2 Digital Products and Services
No refunds will be issued for:
- Digital Products that have been accessed or downloaded;
- Services where performance has begun;
- Memberships once access has been activated.
This applies to both Consumers (subject to statutory rights) and Business Clients.
15.3 Instalment Plans
Where Products or Services are purchased via instalment payments:
- the full contract price remains payable;
- cancellation does not cancel remaining instalments; and
- no refunds will be issued for amounts already paid.
15.4 Exceptional Circumstances
Any refund granted outside statutory entitlement is:
- entirely discretionary;
- assessed on a case-by-case basis; and
- does not establish precedent for future cases.
16. Memberships
16.1 Membership Term
Memberships operate on either:
- a monthly rolling basis, or
- a fixed-term commitment,
- as specified at the point of purchase.
16.2 Membership Benefits
Membership benefits, content, and access levels are defined by the applicable Membership description.
Benefits may change from time to time
Launex reserves the right to vary membership benefits, provided that such variations do not materially reduce the overall value of the Membership.
16.3 Cancellation of Membership
Where a Membership is monthly:
- cancellation must be made before the next billing date;
- access continues until the end of the current billing period; and
- no partial refunds are provided.
Where a Membership is fixed-term, early cancellation does not release payment obligations.
17. Suspension and Termination by Launex
Launex reserves the right to suspend or terminate access immediately, without refund, where:
payment is overdue;
- there is misuse of content or account sharing;
- behaviour is abusive, disruptive, or inappropriate;
- confidentiality obligations are breached; or
- safeguarding or legal concerns arise.
We may terminate at our discretion
Termination will be exercised reasonably and proportionately, but Launex’s decision shall be final.
18. Termination by the Client
Clients may terminate their engagement only in accordance with these Terms.
Termination by the Client does not entitle them to a refund, except where required by law.
Outstanding payment obligations survive termination.
19. Effects of Termination
Upon termination for any reason:
- access to Products, Services, and Memberships will cease;
- all licences granted under these Terms will terminate;
- outstanding fees become immediately payable; and
- clauses relating to payments, liability, intellectual property, confidentiality, and governing law shall survive termination.
20. Limitation of Liability
20.1 Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot be excluded or limited by law.
20.2 General Limitation
We shall not be liable for any loss
Subject to clause 20.1, Launex shall not be liable for any indirect, consequential, or special losses, including (without limitation):
- loss of profit;
- loss of business or revenue;
- loss of data; or
- loss of anticipated savings.
20.3 Financial Cap
Launex’s total liability to the Client arising out of or in connection with the contract shall be limited to the total fees paid by the Client in the 12 months preceding the claim, except where liability cannot lawfully be limited.
21. Disclaimers – Coaching, Training and Wellbeing
21.1 No Medical or Clinical Services
Launex Products and Services do not constitute medical advice, therapy, counselling, diagnosis, or treatment.
Participants acknowledge that Launex is not a healthcare provider and that Services are educational, developmental, and supportive in nature.
21.2 Personal Responsibility
Results are not guaranteed
Outcomes depend on individual participation, circumstances, and external factors, and no specific results are guaranteed.
Clients remain fully responsible for decisions, actions, and outcomes arising from their participation.
21.3 Crisis and Emergency Situations
Launex does not provide crisis intervention services.
If a Participant is experiencing immediate risk, distress, or harm, they should contact emergency services or an appropriate professional support organisation without delay.
22. Safeguarding
Launex operates safeguarding procedures aligned with best practice and legal obligations.
Where Launex reasonably believes that a Participant or third party may be at risk of harm, it reserves the right to:
- disclose relevant information to appropriate authorities; and
- take immediate protective action, including suspension or termination of access.
Such disclosure shall be limited to what is reasonably necessary for safeguarding purposes.
23. Intellectual Property
All content provided by Launex, including (without limitation):
- course materials;
- videos;
- written resources;
- training frameworks; and
- branding,
remains the exclusive intellectual property of Launex™ unless expressly stated otherwise.
Clients are granted a non-exclusive, non-transferable, revocable licence for personal or internal business use only.
You must not copy or distribute
Copying, recording, screen-capturing, sharing, resale, transcription (including AI-based tools), or redistribution of content without written consent is strictly prohibited.
Breach of this clause constitutes a material breach and may result in immediate termination and legal action.
24. Force Majeure
Launex shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including (without limitation):
- acts of God;
- illness or incapacity;
- internet or infrastructure failure;
- pandemics;
- governmental action.
Where such events persist, Launex may suspend or terminate affected Services without liability.
25. Governing Law and Jurisdiction
These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights.
26. Contact Information
For all enquiries, cancellations, or legal notices, Clients should contact:
LAUNEX LTD
Email: info@launexltd.com
Cancellation of Products or Services
If you are entitled to request a cancellation under these Terms, please submit your request using the Launex Product or Service Cancellation Form.