The Launex™ Dementia Support Group Professional Carer Membership is a safe, structured online space for employed dementia carers — agency carers, care-home carers, support workers, and frontline dementia professionals — to connect with others who understand the daily realities of professional dementia care. It offers a trusted place to talk about pressures, emotions, and the complexities of the work without sharing identifiable information or breaching organisational policies.

It is designed to give carers a space to debrief after demanding challenges, talk through daily challenges, explore different approaches, strengthen person-led practice, and share what has worked for them. Members gain ongoing support from others working in similar roles and can reflect on general scenarios, experiences, and solutions that help them navigate work pressures, protect their well-being, and maintain a healthier balance between professional responsibilities and personal life.

Every member joins a fortnightly online Zoom meeting with others who share the same role and level of responsibility. These meetings focus on real-life challenges, shared experiences, and practical decision-making pressures that professional carers face each day.

This membership is conversation-based, peer-driven, and non-clinical. It is not a replacement for medical advice or training. It is a supportive structure that helps carers think clearly under pressure, learn from each other, and find better ways to respond to dementia-related situations within their professional scope of practice.

It is an open, discussion-based forum where professional, agency, and care-home carers can explore different approaches to frontline dementia work, exchange strategies that work, and learn from others’ experiences. The aim is to provide ongoing support, collective problem-solving, and practical, sustainable solutions — all within GDPR compliance and workplace confidentiality.

How the Launex™ Dementia Support Membership Works

Each Launex™ Dementia Support Group is formed based on the type of dementia responsibility a member carries:

1. Family & Individuals
2. Independent Carers
3. Professional Carers
4. Team & Senior Leaders

Each group has its own Zoom meeting because each group experiences dementia differently, works at a different pace, and makes decisions at a different level.

Zoom support meetings every 2 weeks

All groups follow the same simple structure:

• What challenges did you face?
• How did you handle it?
• How did others handle something similar?
• What worked and what didn’t?
• Where did you feel stuck?
• Where do you need support and from who?
• What do you actually need to improve care?

The support group members chooses the topics naturally based on their recent experiences.
Launex only steps in to:

• guide the conversation if needed
• reinforce person-led care
• maintain safety
• encourage better communication
• keep boundaries intact

This is a peer-led support space.
This membership does not include calendar access or one-to-one support. Coaching and training are offered separately where clearly identified.

Members rate their Launex™ Support Group experience 5/5 for support, shared understanding, and long-term practical impact.

If you need additional support between our meetings, you can contact the Admiral Nurse Dementia Helpline for specialist advice from Dementia UK.

GDPR Rules for the Support Membership

No identifiable information may ever be spoken aloud.

This includes:

• names of residents/clients
• addresses
• care home names
• staff names
• families or colleagues
• specific rooms, locations, or recognisable details
• medical documents shown on screen
• screenshots or case notes

Everything must remain fully anonymous.

Joining the Dementia Support Group Membership

When you select the dementia support group membership that applies to you, simply add it to your basket and proceed to the checkout page to activate your account. Because these memberships are £0.00, no payment is taken and no banking details are required — the checkout simply creates your Launex™ account and unlocks access to your chosen Support Group. Once activated, you can log in at any time to join the group, receive updates, and access member-only resources.

Your My Launex Account is where you manage bookings, access your purchased coaching, courses, and training, view session details, and return at any time to continue or schedule what you have already purchased.