The Launex™ Dementia Support Group Family Membership is a safe, structured, online space that brings families and individuals together who are dealing with dementia and dementia care in their personal lives. It is an open, discussion-based forum where families can talk honestly about the realities of caring for someone with dementia — the worries, the practical challenges, the emotional strain, and the moments of joy and connection.

This membership offers ongoing emotional and practical support, where members share real-life experiences, learn from one another, and explore collective problem-solving. Every member joins a fortnightly online Zoom meeting with others who share similar dementia-related challenges, triumphs, emotions, or concerns. These conversations focus on real-life situations: what you are experiencing now, how others managed something similar, what worked, what didn’t, and the everyday pressures that families and individuals face when caring for someone living with dementia.

The aim is to provide shared problem-solving, emotional support, and real-life learning from others who truly understand what it means to care for a loved one — all within GDPR boundaries, confidentiality, and personal privacy. The membership is conversation-based, peer-driven, and non-clinical. It is not a replacement for professional medical advice or formal training; it is a supportive space where people can talk openly about their experiences, listen to others’ solutions, and find better ways to respond to dementia-related situations within their own tier of support.

How the Dementia Support Group Membership Works

Each dementia support group is formed based on the type of dementia responsibility a member carries:

1. Family & Individuals
2. Independent Carers & Sole Traders
3. Professional Carers
4. Team & Senior Leaders

Each dementia support group has its own Zoom meeting because each group experiences dementia and dementia care differently, works at a different pace, and makes decisions at a different level.

Zoom support meetings every 2 weeks

All dementia support groups follow the same simple structure:

• What challenges did you face?
• How did you handle it?
• How did others handle something similar?
• What worked and what didn’t?
• Where did you feel stuck?
• Where do you need support and from who?
• What do you actually need to improve care?

The dementia support group members chooses the topics naturally based on their recent experiences.
Launex™ only steps in to:

• guide the conversation if needed
• reinforce person-led care
• maintain safety
• encourage better communication
• keep boundaries intact

This is a peer-led support space.
This membership does not include calendar access or one-to-one support. Coaching and training are offered separately where clearly identified.

Members rate their Launex™ Support Group experience 5/5 for support, shared understanding, and long-term practical impact.

If you need additional support between our meetings, you can contact the Admiral Nurse Dementia Helpline for specialist advice from Dementia UK.

GDPR Rules for the Support Group Membership

No identifiable information may ever be spoken aloud.

This includes:

• names of residents/clients
• addresses
• care home names
• staff names
• families or colleagues
• specific rooms, locations, or recognisable details
• medical documents shown on screen
• screenshots or case notes

Everything must remain fully anonymous.

Joining the Dementia Support Group Membership

When you select the dementia support group membership that applies to you, simply add it to your basket and proceed to the checkout page to activate your account. Because these memberships are £0.00, no payment is taken and no banking details are required — the checkout simply creates your Launex™ account and unlocks access to your chosen Support Group. Once activated, you can log in at any time to join the group, receive updates, and access member-only resources.

Your My Launex Account is where you manage bookings, access your purchased coaching, courses, and training, view session details, and return at any time to continue or schedule what you have already purchased.